CAISL Ethics Channel

To submit a new Irregularity Report, you may access the Ethics Channel by clicking on the above link “I want to Report an Irregularity”. Once a report is submitted, an access code will be automatically provided, which will allow you to access your complaint and monitor its development.

You may later follow up the Irregularity Report by clicking on the above link “I want to follow up an Irregularity Report”.

For further details, please click Ethics Channel Manual

The Ethics Channel Management is made by BDO Consulting, an independent company. All the Ethics Channel Management team members strictly follow the confidentiality procedures.

Yes, you can report anonymously by selecting that option on the report.

If you request anonymity, you can access the Irregularity Report through the code that was provided at the end of the report submission.

The Ethics Channel safeguards all the reported data security, incorporating the proper technical resources and organizational methods.

Any person aware of a report is legally obliged to maintain absolute confidentiality on that report.

You may also increase your security by selecting the anonymity when filling out the report.

CAISL protects who uses the Ethics Channel from any form of retaliation when reporting in good faith.

It is extremely important that you provide all the possible information and details throughout your report to run a proper fact-finding.

As such, we ask that you indicate at least:

• The type of event to report;
• A brief description of the facts that support the reported irregularity;
• If the reported situation was observed, witnessed or suspected;
• If the reported situation continues to occur;
• If you have any document supporting the irregularity found, you can add this information to the complaint (example: photos, reports, among others);
• The relationship between the author of the irregularity and CAISL.

After receiving a report, the Ethics Channel Management Team analyzes and initially evaluates the report. The team then decides whether there is reasonable basis for an investigation. If so, the team launches an investigation, otherwise, the team rejects.

The Ethics Channel Management Team investigates, as far as possible, the veracity of the allegations when they constitute a violation of the law or CAISL's code of conduct or policies. If the Team identifies any violation, the team may identify those responsible as well as the procedures to eliminate, avoid or mitigate similar situations in the future.

With or without the investigation, the report’s author will be notified on the platform of the decision in a timely manner and will be informed that the relevant procedures have been completed.

You may follow up the Irregularity Report by clicking on the above link “I want to follow up an Irregularity Report” and include the access code automatically provided after submitting the report. This will allow you to access your report to monitor its development. It is important to note that without the access code, it is not possible to access and follow up the registered complaint. Please make sure you keep the code in a safe place.

For further details, please click Ethics Channel Manual

É muito importante que forneça a maior informação possível e detalhes no seu relatório, para que haja o adequado apuramento dos factos.

Assim, pedimos que indique pelo menos:

• O tipo de evento que relatar;
• Descrever sucintamente os factos que fundamentam a alegada irregularidade reportada;
• Se a situação foi observada, presenciada ou suspeitada;
• Se a situação relatada persiste;
• Se possui algum documento que comprove a alegada irregularidade, pode adicioná-lo ao relatório (exemplo: fotografia, relatório, entre outros); e
• Identificar a relação entre o autor da irregularidade e a CAISL.